Refund Policy

60 Day Money Back Guarantee - No Restocking Fees - Free Return Shipping

If you're not satisfied with an item that you purchased from KORNIFUL, you can return it within 60 days after delivery for a full refund, as long as the item is in its original saleable condition and packaging. Items that have been used or modified in any way may not be returned.

Exclusions to our Free Returns Policy are outlined below.

To return an item, submit your request in writing via email to support@kornifulstore.com. We will review your request and if approved send you a prepaid shipping label and instructions on how to send your item back to us. 

Missed Delivery Appointments are not eligible for Free Returns. In these cases, a Standard Return Policy applies. We will issue a refund back to your method of payment in the amount of the original order minus inbound and outbound shipping fees, along with any associated fees (missed delivery and/or storage fees, restocking fees, etc).

Refunds

Refunds will be issued to the original method of payment shortly after we receive and process the eligible return. It may take up to 10 business days after we issue the refund for your bank to process the credit.

If we are unable to refund the original method of payment, KORNIFUL will provide you with a store credit for the amount of the refund due to you, which may be used for purchases on kornifulstore.com.

Cancellations

You may cancel your order free of charge within 24 hours of the order being placed and as long as the order has not been physically shipped.

· If your order has been shipped, our standard return procedure applies.

· Refunds will only be issued to the original credit card that you use when placing your order.

To request a cancellation, please email support@kornifulstore.com.

DAMAGES

In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as you report the issue within 24 hours and make a note on the freight delivery receipt that the item is damaged.

You will not be responsible for the shipping costs to return or replace the item.

To report damage take pictures of the damaged item and the box with shipping label clearly visible and email them to support@kornifulstore.com within 24 hours after delivery. 

Important Note About Deliveries by Freight
We encourage you to take a picture and inspect the packaging of the item before you accept the item from the carrier.

It is imperative to make a note on the delivery receipt if you find any irregularities to the packaging prior to the delivery agent leaving. This includes torn shrink wrap, dents and/or tears in packaging, damage to pallet, etc. DO NOT SIGN the delivery slip until items have been inspected.

· If the item is damaged, write "Damaged" on the delivery receipt, then sign.

· If you don't have a chance to open the box and thoroughly check, write "Subject to concealed damage" on the delivery receipt, then sign.

Please report any damages or concerns to support@kornifulstore.com within 24 hours of delivery.

Important Note About Freight Forwarders
If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then KORNIFUL will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list KORNIFUL on any export documentation.

KORNIFUL will not be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt OR if the damage was reported more than 24 hours after delivery.