Shipping policy

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as the stock is confirmed, we process the payment and ship your order within 2-7 business days.

FAST, FREE Shipping on all orders to the USA

We offer standard free shipping within the USA. If you chose our free shipping, expect your order to arrive within 2-12 business days.

Disclaimer: We have no influence over carrier's operations and we cannot make a package within their system move any quicker. We do not issue refunds if your package is not delivered at the time you want it. If you have a deadline, please order early to avoid disappointment. If you paid for our priority shipping and the item arrived later than 7 business days we will refund you the shipping cost.

KORNIFUL is not responsible for any delivery error from the shipping company when the information we have provided is correct. If your package is lost or stolen, we will open a claim with the shipping company and it may take up to 10 days to resolve.

Shipment Tracking

We will send you tracking information within 1 business day of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information from us within 8 business days of your order feel free to follow up with us at support@kornifulstore.com and make sure to include your order number.

We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

We strongly encourage you to schedule your installation after your unit has been delivered and inspected. While we strive to ensure that your order arrives safely, some issues (including but not limited to damage, lost packages, missing items, etc) occur during transit from time to time. We will do our best to help rectify the situation but we will not be held responsible for labor costs or project delays incurred due to receipt of damaged goods.

Receiving Your Shipment

Receiving your shipment steps:

1. Take a picture of the package before you accept it from the carrier, on or off the truck.

2. Confirm that the shipment is yours. If the shipment isn’t yours, please refuse the delivery and contact our customer service team at support@kornifulstore.com within 24 hours. Be sure to record the PRO/Tracking number prior to refusing the shipment.

3. Inspect and count all products that are being delivered. Make sure part numbers and quantities match the packing list. If anything does not match, you must notate it on the BOL and contact our customer service team within 24 hours of receipt.

4. Check for damage to the product. If there is suspected damage, please refuse the shipment. Make sure to take pictures of the damage and clearly notate it on the BOL.

5. Do NOT rush to sign the delivery receipt:

· If the shipment is visibly damaged, write "Damaged" on the delivery receipt and refuse the shipment. Notify us as soon as possible.

· If you haven't had a chance to open the box and thoroughly check it, write "Upon final inspection" on the delivery receipt. Then we have 24 hours to report any concealed damage. Make sure to provide us photos of undamaged packaging and the product.

· If items are missing or wrong items are delivered, you must notate them on the BOL and contact our customer service team at support@kornifulstore.com within 24 hours of receipt.

· If the package looks undamaged, write “Upon final inspection” on the delivery receipt before signing it. Signing clean can allow carriers to deny liability if any damage is found even within the 24-hour time frame.

· If the driver does not allow you to inspect the freight or is not giving you the opportunity to refuse the shipment, do not sign the BOL and contact our customer service team at support@kornifulstore.com immediately.

Report any damaged or missing items within 24 hours of delivery to support@kornifulstore.com. Please retain all original packaging (including shipping pallet, if applicable) in the event that a return is required.

Following these steps will protect you in case of any damages and make the process of replacing the damaged and/or missing items much smoother.

KORNIFUL cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 24 hours after delivery.

DAMAGES

In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as you report the issue within 24 hours and make a note on the freight delivery receipt that the item is damaged.

You will not be responsible for the shipping costs to return or replace the item.

To report damage, take pictures of the damaged item and the box with shipping label clearly visible and email them to us: support@kornifulstore.com within 24 hours after delivery.

Important Note About Deliveries by Freight
We encourage you to take a picture and inspect the packaging of the item before you accept the item from the carrier. It is imperative to make a note on the delivery receipt if you find any irregularities to the packaging prior to the delivery agent leaving. This includes torn shrink wrap, dents and/or tears in packaging, damage to pallet, etc. DO NOT SIGN the delivery slip until items have been inspected.

If damage is visible at the time of delivery, you must:

1. Refuse the shipment and write "Damaged" on the delivery receipt.

2. Notify KORNIFUL customer service team immediately within 24 hours of the shipment receipt at support@kornifulstore.com.

3. Take pictures of the damaged product as they are needed for all claims.

4. Receive an exception number from the driver if the delivery receipt is on an electronic device.

If damage is not visible at the time of delivery, you must:

1. Sign the BOL, and note “Upon final inspection”.

2. Open and inspect all product within 24 hours.

3. Take pictures of the outer packaging to provide evidence that the outer packaging did not have any visible damage at the time of delivery.

4. Notify KORNIFUL customer service team immediately within 24 hours after delivery at support@kornifulstore.com.

5. Keep the damaged product in or with the original packaging.

6. The consignee must hold the product and its contents in the same condition as when the damage was discovered while awaiting inspection by the carrier.

o Inspections can typically be handled by our team as long as we have the evidence/pictures of the freight at the time of delivery.

Important Note About Freight Forwarders
If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then KORNIFUL will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list KORNIFUL on any export documentation.

MISSING ITEMS

In the unlikely event your order is missing any items or parts, it is essential that you notify us within 24 hours of delivery.

LOST PACKAGES

Once your order is fulfilled, you will receive the tracking number through your email. We highly recommend tracking the shipping status of your order. In the unlikely event your package shows delivered on the carrier’s tracking website but you have not received your item, it is essential that you report the lost package incident to us 2-7 days after the tracking status shows delivered.

To report a lost package or missing items, please email support@kornifulstore.com.

KORNIFUL will not be held responsible for any lost package or missing item claims received beyond the above-mentioned timelines.

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